top of page

International Conference on Service Science and Innovation 2020 Keynotes Announced

The International Conference on Service Science and Innovation (ICSSI), being held October 15-17 2020 at National TsingHua University in Hsinchu, Taiwan, has announced two keynote speakers.

Jim Spohrer, who directs IBM’s open source Artificial Intelligence (AI) efforts, will speak about The Future of Service Science in the Era of AI. Jim led Global University Programs, co-founded IBM Almaden Service Research, and was CTO IBM Venture Capital Group.

Jim’s talk will present a roadmap for the future of Service Science and AI (Artificial Intelligence), including proposed answers to: From a service science perspective, how are advances in human skills, technology, design, management decision-making, and public policy all related to fundamental value co-creation principles in complex systems? How long to solve AI/IA (Intelligence Augmentation)? How might these advances solve the discipline integration problem that service science poises? Who are the leaders in advancing AI? What are the biggest benefits/risks? How to prepare to get the benefits and avoid the risks? Implications for stakeholders? Why are open source data and AI, as well as open service innovation so important as human skills and organizational capabilities for future economic growth and societal well-being? What lessons should we learn from COVID-19 (social distancing policy)?

David G. Schwartz, Professor of Information Systems and Director of the Social Intelligence Lab at Bar-Ilan University, Israel, will speak about Reimagining the Service Provider for Emergency Medical Services. David has published over 150 research papers, books, book chapters, and editorials in the field of information systems and technologies, and serves on the Editorial Boards of JMIR mHealth & uHealth, and the European Journal of Information Systems.

David’s talk will focus on the evolution of Emergency Response Communities and the potential that new EMS service models have to improve public health. Imagine a system in which potential clients serve current clients. Transforming chronic patients from potential emergency victims to potential emergency responders requires reimagining our abilities and redesigning the flow of emergency response. David will discuss the background and key principles used in the creation of Emergency Response Communities. Insights from the first field trial of a layperson responder network that provides naloxone to opioid overdose victims will be shared, highlighting the potential benefits and pitfalls. He will map out a broad series of research questions that must be addressed covering medical, regulatory, ethical, behavioral, social, and technological considerations.

The theme of ICSSI2020 is “Service Science in the Era of Digital Transformation” and the conference includes three types of activities for the conference. One is the academic paper presentation by calling for paper submission from researchers in related disciplines. Another activity is service design workshops for participants to practice service design methodologies and tools to solve issues related to digital transformation for achieving sustainability. The third is to industrial forums that bring practitioners in various industries to share their experiences and ideas in business transformation for better quality of life in the era of digital transformation. For more information on ICSSI2020 see

bottom of page